Directs and coordinates all mortgage lending operations activities within the mortgage loan function, including processing, underwriting, and funding
Leads pipeline management, closing/shipping/boarding
Acts as a partner to Mortgage sales to meet business goals and ensure compliance with the credit union's lending policies
Focuses on process improvements to enhance member service and efficiencies within the lending department
Partners with mortgage sales and other lending and service functions to enhance workflows, communication and member experience related to mortgage loans
Provides strategic oversight including processing, underwriting, and funding functions within the Real Estate division
Leads operational execution and performance across multiple teams, ensuring alignment with enterprise goals and regulatory standards
Partners cross functionally across the organization to develop and implement new lending products and programs
Reviews regulations related to mortgages and implements new procedures within the department to stay compliant
Analyzes data and presents reports to leadership and various governmental agencies and auditors
Provides input into annual department budget and monitors performance to standards throughout the year
Manages multiple third-party relationships to provide excellent member access to lending products

10+ years of mortgage underwriting, processing, closing, and/or funding experience with progressive leadership experience
Management experience with demonstrated ability to effectively train and develop employees
Demonstrated ability to create and manage effective processes
Experience working within a structure and discipline of a large bank or credit union with mature operations
Extensive knowledge of government programs, underwriting guidelines as well as those of other conventional investors, state/local bond programs and mortgage insurers
Knowledge of lending products, policies and procedures, underwriting requirements, conventional and governmental loan requirements, operations, and compliance regulations
Understanding of real estate appraisals, title reports, and real estate transactions
Formal leadership training
Bachelor’s degree in business, accounting, finance, or related field preferred.

Director, Mortgage Operations

Key skills