You are responsible for operational order processing and ensure that orders, contracts and billing are handled correctly, on time and with a customer-focused approach.
Order and contract management: entering, validating and maintaining orders as well as purchase and contract data in the system
Renewal management: independently handling maintenance and contract renewals, including scheduling and data verification
License and billing processing: creating and sending software license keys and preparing invoices for new and existing customers
Contract inquiries: responding to questions about existing contracts and resolving customer concerns
Central interface function: primary point of contact for customers and internal teams, domestically and internationally, regarding order processing
Collections support: assisting with the resolution of overdue customer receivables in collaboration with Finance
Consulting and training billing: invoicing consulting days and training sessions
Commission billing: preparing and reviewing commission credit notes together with Sales
Master data maintenance: maintaining and continuously updating customer master data
Adherence to deadlines and processes: ensuring compliance with defined deadlines and internal team processes

Completed commercial/business training or an equivalent qualification
3–5 years of professional experience in order processing, sales support or order management
Strong IT affinity, ideally with experience in Salesforce
Experience with SaaS business models, renewals and commission-related processes is a plus
Strong sense of responsibility and excellent prioritization and time-management skills
Very good German and English skills, both written and spoken; additional languages are a plus

Flexible work: We enjoy collaborating in the offices as #Oneteam, but we also appreciate the option to work from anywhere and to set your own working hours
Company pension plan and occupational disability insurance
Take time for yourself: We offer 30 days of vacation and comprehensive health benefits
Plan your future: Planning means something different to everyone. Work with your manager to create a career plan that fits your path
Reduce your footprint: All offices are centrally located and well served by public transport. You also have the option to take part in a JobRad (company bike) program
Offices stocked with drinks, coffee, fruit and cereal
Efficient work environment: We value flat hierarchies and short decision-making paths
Corporate benefits: receive company discounts for many brands and products

Sales Administrator

Key skills