Establish and maintain strong relationships with doctors and healthcare providers to ensure long-term satisfaction and loyalty.
Proactively reach out to doctors for follow-ups, support, and feedback to improve service quality.
Facilitate the preparation, distribution, and signing of contracts using DocuSign, ensuring all required fields are completed and signed in a timely manner.
Assist doctors with any questions or issues related to contract terms and document signing.
Represent the company professionally in all interactions, ensuring clear, respectful, and accurate communication with doctors and healthcare staff.
Address and resolve customer queries via phone, email, or other communication channels, offering exceptional service and timely solutions.
Ensure that all documentation, contracts, and communication are accurately recorded and tracked.
Collaborate with internal teams to address customer needs, streamline processes, and provide exceptional service.

Previous customer service experience, preferably in a healthcare or medical setting.
Strong ability to build and nurture professional relationships, particularly with doctors and medical professionals.
Proficient in using DocuSign or similar electronic signature tools.
Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with doctors.
Outgoing, approachable, and comfortable in engaging conversations while maintaining professionalism.
Highly organized with an eye for detail and a commitment to accuracy.
Ability to multitask and handle a variety of administrative duties efficiently.
Strong problem-solving skills and a customer-first attitude.

Customer Service Representative

Key skills