Technical Service Representative

Role Overview

• Acts as a safety leader and puts safety first in all responsibilities.
• Understands customer requirements relating to problems to products and equipment.
• Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
• Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
• Maintains accurate and timely reports on work activities and time utilization.
• Performs and completes package/shrink bag and machine audits on packaging machines.
• Participates in field trials of new packaging materials.
• Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
• Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
• Responsible for scheduling own time and travel and determining priority of customer calls.
• Conducts training for the customers on proper operation and maintenance of equipment and Amcor film.
• Assists on projects and may take the lead on smaller tasks within an overall project.
• Works on special projects as assigned.
• Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
• Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.

Requirements

• Technical Degree
• 3-5 years experience in food packaging industry (material & machinery)
• Willing to travel 60% or more and holds a valid driver’s license
• Great verbal and written communication skills

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)