Technical Service Representative

Role Overview

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations
• Facilitate customer quality and packaging performance improvement
• Act as a safety leader and put safety first in all responsibilities
• Understand customer requirements relating to problems to products and equipment
• Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials
• Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives
• Maintain accurate and timely reports on work activities and time utilization
• Perform and complete package/shrink bag and machine audits on packaging machines
• Participate in field trials of new packaging materials
• Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor
• Provide input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D
• Responsible for scheduling own time and travel and determining priority of customer calls
• Conduct training for the customers on proper operation and maintenance of equipment and Amcor film
• Assist on projects and may take the lead on smaller tasks within an overall project
• Establish and maintain effective relations with customers, sales personnel and internal Amcor staff personnel
• Complete KMS reporting within 5 days, complete expense reports within a month of business trip and turn in weekly schedules within designated time frame

Requirements

• Technical Degree
• 3-5 years experience in food packaging industry (material & machinery)
• Willing to travel 60% or more and holds a valid driver’s license
• Great verbal and written communication skills

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)