Serve as the primary operational contact for assigned programs, ensuring a seamless, responsive, and high-quality client experience.
Build strong relationships across client, agency, Google, and internal teams to keep complex, multi-functional programs moving forward.
Proactively anticipate delivery risks, bottlenecks, or stakeholder concerns; escalate appropriately and partner on swift solutions.
Drive the successful execution of program milestones, including stakeholder discovery, data diagnostics, creative recommendations, workshops, and wrap-ups.
Review client-facing outputs to ensure data insights and creative recommendations are clear, actionable, and grounded in the client’s specific business goals.
Apply an understanding of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs before delivery.
Foster clarity around priorities, responsibilities, and next steps across cross-functional internal and external teams.
Identify opportunities to improve engagement delivery, share learnings across accounts, and help scale the Creative Readiness program.
Help clients advance their YouTube maturity by identifying opportunities to improve creative effectiveness, content variety, and production velocity.

5–7 years in Client Services, Account Management, Consulting, or a similar client-facing role within an agency, media, tech, or digital marketing environment.
Proven track record of managing multi-stakeholder engagements and driving accountability across cross-functional teams without direct authority.
Ability to evaluate data insights and creative recommendations, spot gaps, and translate complex information into compelling, client-ready storytelling.
Solid understanding of digital media strategy, creative production workflows, marketing measurement, and performance KPIs.
Comfort operating in fast-paced, evolving environments where programs and processes are continuously developing.
Direct experience supporting Google/YouTube media or creative programs is a plus.
Exposure to executive-level stakeholder environments is a plus.
Familiarity with AI-enabled workflows and modern collaboration tools is a plus.
Experience supporting capability-building or digital transformation programs within marketing organizations is a plus.

Client Services Account Manager

Key skills