Social Media Manager – Enterprise Social Operations

Role Overview

• Supports social media planning, publishing readiness, and content execution across various social media platforms and brands.
• Builds relationships with internal stakeholders and embedded social resources through coordinated campaign planning, publishing workflows, and shared operational standards.
• Supports social-first execution by helping ensure content is complete, approved, properly formatted, and ready for publishing across core social channels.
• Partners with stakeholders in EWS/DI, Paze and Zelle to consult, inform and act as a trusted resource to assist those brand teams in achieving their social media goals through planning, approvals, publishing readiness, and reporting consistency.
• Builds and maintains strong relationships with a diverse set of internal and external partner constituencies including Legal, Consumer Services, Public Affairs, Brand / Product Marketing, and other governance partners to develop and execute social media programs while ensuring content is policy compliant, aligned to goals and campaigns and adheres to all brand guidelines and governance requirements.
• Monitors social priorities, upcoming activity, and workflow requirements to identify potential issues or crisis situations to escalate and take appropriate action to mitigate such situations.
• Partners with Consumer Services and other cross-functional teams to support escalation awareness, response readiness, and brand-safe engagement practices.
• Analyzes social media performance, platform trends, competitive activity, and owned-channel metrics to support KPI consistency, reporting quality, and operational decision-making.
• Manages social media workflows, calendars, documentation, and related operational routines in compliance with all established company procedures.
• Develops and maintains social operations tools, templates, work instructions, and reporting resources to support efficient and consistent execution across brands and stakeholders.
• Executes plans and delivers strong outcomes with minimal oversight, while leveraging repeatable and scalable operational routines.
• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

• Education and/or experience typically obtained through completion of a bachelor's degree.
• Typically, a minimum of 8 years of relevant experience in social media, digital marketing operations, social media operations, or communications operations.
• Strong understanding of major social media platforms, publishing workflows, content requirements, platform specifications, and social media best practices.
• Experience managing social media workflows, editorial calendars, content intake, approvals, publishing readiness, and cross-functional stakeholder coordination.
• Experience with social media reporting, KPI tracking, reporting templates, and performance analysis.
• Strong written communication, editing, documentation, and stakeholder management skills.
• Ability to identify process gaps, clarify ownership, and develop repeatable operating routines.
• Strong attention to detail and ability to manage process discipline in a regulated or risk-sensitive environment.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.