Vice President, Account Management

Role Overview

• Serve as the executive relationship owner for a portfolio of Beverage Alcohol supplier clients, acting as a strategic partner and trusted advisor.
• Accountable for managing a client portfolio generating $8M–$10M in annual revenue.
• Own the financial health, profitability, and long-term growth strategy across assigned accounts.
• Achieve revenue and margin goals while leading forecasting, scoping, billing, and revenue recognition discussions with leadership.
• Identify, develop, pitch, and close new growth opportunities that expand existing partnerships and increase revenue.
• Leverage deep knowledge of the Beverage Alcohol industry to deliver strategic recommendations and innovative solutions.
• Maintain a strong understanding of each client's business objectives, competitive landscape, and market trends.
• Partner across agency disciplines to build integrated client solutions.
• Ensure teams understand client goals and participate in internal and external strategic planning, ideation, and innovation sessions.
• Build, mentor, and develop a high-performing Client Partnership team while fostering collaboration, accountability, and professional growth.
• Drive succession planning and cross-training across the team.
• Demonstrate expertise in digital transformation across commerce, content, CRM/CXM, campaign management, data, and technology platforms.
• Think strategically and proactively identify opportunities that accelerate client growth and deepen executive relationships.
• Share accountability with Client Engagement leadership for overall client satisfaction, retention, and Net Promoter Score (NPS).
• Partner with Client Engagement leadership to proactively identify risks, resolve escalations, and maintain strong client confidence.
• Lead storytelling for executive presentations, business reviews, growth strategies, and new business opportunities.
• Manage monthly billing processes, communicate budget variances, and oversee accounts receivable for assigned clients.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or related field; advanced degree preferred.
• 8+ years of progressive client partnership, account leadership, or client services experience.
• Required experience working with Beverage Alcohol suppliers in an agency, consulting, marketing services, commerce, loyalty, or related environment.
• Strong understanding of the Beverage Alcohol industry, including supplier organizations, three-tier distribution, trade marketing, retail activation, and customer engagement strategies.
• Experience managing and mentoring high-performing client-facing teams.
• Demonstrated success leading enterprise client relationships and influencing executive stakeholders.
• Proven ability to grow existing accounts while identifying and converting new business opportunities.
• Strong consultative selling skills with experience selling complex marketing, technology, data, or digital transformation solutions.
• Experience leading both delivery and business development for digital transformation initiatives, including commerce, content, CRM/CXM, CDP, loyalty, campaign management, or marketing technology platforms.
• Recognized as a thought leader who can confidently engage senior client executives and provide strategic industry insights.
• Exceptional executive presence, presentation, and storytelling abilities.
• Strong organizational, financial, and operational management skills with the ability to manage multiple priorities simultaneously.
• Highly adaptable, solutions-oriented, and comfortable operating in a fast-paced, evolving environment.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development