Serve as a day-to-day client contact for assigned accounts, supporting communication, responsiveness, and relationship continuity.
Participate in client calls, job intake discussions, and ongoing updates related to requisitions, submissions, and candidate status.
Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.
Build working knowledge of client preferences, program structure, and service expectations.
Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.
Monitor requisition activity, submission pipelines, and fulfillment progress to ensure priorities are aligned to client demand.
Support offer, extension, onboarding, and assignment confirmation workflows to ensure timely completion and clear communication.
Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.
Manage multiple requisitions and account needs simultaneously while meeting service level expectations.
Resolve routine client issues (submission delays, documentation questions, process clarification) and escalate appropriately when needed.

3–5 years of experience in staffing, account support, client services, recruiting coordination, or workforce operations.
Experience working in fast-paced, deadline-driven environments supporting multiple priorities.
Demonstrated experience communicating professionally with external customers/clients and internal teams.
Experience supporting service delivery outcomes and managing follow-through across multiple stakeholders.
Experience using digital systems (ATS, VMS, CRM, or comparable platforms) with strong attention to detail.
Preferred: Experience in healthcare staffing, professional services staffing, or workforce solutions.
Preferred: Working knowledge of fulfillment workflows including job intake, submission coordination, offer processes, onboarding, and assignment confirmation.

Relationship Manager

Key skills