Senior Account Manager, Biddable

Role Overview

• Delivering day-to-day implementation of Programmatic, Social, or Search campaigns across key clients within the channel team
• Overseeing project planning and budget management for accounts you manage
• Learning about client businesses, industries, and their marketing plans to provide the best possible strategic guidance on digital media
• Aligning your media strategies with client business and marketing goals
• Understanding what performance is for clients, create performance forecasts and proactively run client planning sessions
• Ensuring client accounts follow Search, Social and/or Programmatic and Display best practice and that hygiene factors are monitored and managed accordingly
• Staying informed on the latest developments in the space and ensure clients are staying up-to-date
• Playing active role in defining best practice and scalable processes
• Assuming responsibility for day-to-day client budget management
• Advocating the client’s search and social strategy and support members of the team where required
• Providing campaign reporting and measurement of the effectiveness of campaigns
• Ensuring client’s reports are delivered on-time and accurately
• Completing any ad hoc reports or duties as required by the business’ needs
• Supporting team members to ensure campaign and operational delivery against client and internal KPIs
• Working with cross-functional teams to maintain a best-in-class product offering across our paid search and social management
• Leading the development of best practices and processes; build institutional knowledge of key functions
• Building relationships with Croud global teams, understand best practices, process and ways of working
• implement in the US to better our proposition
• Lead the development of best practices and processes; build institutional knowledge for key functions
• Work with cross-functional teams to maintain and develop a best-in-class product offering for all digital channels
• Establishing outstanding client service and communications
• Serving as first level of issue escalation for clients in managed channels
• Delivering exceptional and timely project management, communicated with the client
• Developing case studies in the form of Test and Learn pieces on a regular basis.
• Supporting business development by contributing to pitches and cross-selling Croud products to existing clients

Requirements

• Degree level education or relevant equivalent experience
• A clear passion for digital marketing
• Minimum of 3 years, with experience in Programmatic, Social or Search.
• Experience managing both Brand and Performance campaigns being a huge plus
• At least 1 year of direct line management experience, mentoring and training
• Enjoys leadership responsibility and has a proven track record
• Ability to level up by simplifying complex and technical concepts
• A mathematical and analytical mind
• Able to build strong partnerships with internal and external stakeholders
• Excellent communication, organizational and presentation skills
• Proven experience in client expectation management roles and situations, able to manage and direct client expectations
• Impeccable attention to detail.

Benefits

• PTO/ Vacation: 20 days vacation a year
• 12 public holidays observed
• Sick Days: 7 days annually
• Summer Fridays: Early finishes from Memorial Day to Labor Day
• Bereavement Leave: Paid time off for personal loss
• Parental Leave: Enhanced leave plus FMLA through NY state
• 401(k) Savings Plan
• Sales commission with pitch opportunities
• Recruitment referral bonus
• Pre-tax commuter benefits
• Full Paid Medical Insurance for Employee Only (including dental and vision)
• Dependent contribution to Medical, dental and vision coverage
• Employer paid life insurance coverage
• Monthly gym membership stipend
• Access to personalized health guidance via Health Advocate
• Free Citi bike membership
• Membership to TalkSpace (Mental Health Support)
• Hybrid workspace support
• home office setup is provided
• Agile working policy
• Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee