Own pilots and implementations end-to-end for a portfolio of restaurant-group and hospitality accounts.
Run multi-workstream onboarding projects to clear timelines.
Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
Take clean ownership of assigned hospitality accounts, being their primary point of contact.
Ensure portfolio health by keeping all assigned accounts stable and thriving.
Operate with full autonomy, managing a multi-account portfolio.

3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi-site or enterprise rollouts.
Operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups in multi-concept environments.
Genuine understanding of multi-site restaurant or hotel operations.
Familiarity with the hospitality tech stack (e.g., POS like Toast/Oracle, labor tools like Fourth/Harri, procurement, or reservations software).
Business-partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion.
Comfortable working with engineering on projects and scoping integrations.
Possess data literacy needed to map revenue centers and build impactful dashboards.
Navigate ambiguity, and possess structured project management skills to juggle multiple complex workstreams.

Tenzo Swag We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
Work from Home You'll receive a £75 work from home set up budget, which renews every year
Flexible Working A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
Stock Options Eligibility to our stock options program
Pension ESG pension scheme
Customer Lunches Every quarter we plan a team lunch at one of our customer’s restaurants (we accommodate all dietary requirements)
Tenzo Offsite A chance to meet fellow team members from all over the world at our annual team offsite
Your Eyesight We cover tests and contribute £75 to spectacles (or equivalent in local currency)
Your Development Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
Annual Leave 25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
Work Abroad Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
Start-up Life Working as part of a small team, you benefit from a level of responsibility from the get go
Socials Monthly events both in person and virtually!

Solutions Engineer

Key skills