Infrastructure Manager

Role Overview

• Lead and develop infrastructure staff through work assignments, feedback, cross-training, and development planning.
• Turn priorities into a clear backlog, assign owners and timelines, and report risks and progress.
• Manage staffing coverage, maintenance windows, after-hours support, and the infrastructure on-call rotation.
• Stay technically engaged and serve as the escalation point for complex infrastructure, cloud, network, and production issues.
• Configure, troubleshoot, review, and validate solutions across Azure, OCI, Windows and Linux, VMware, storage, networking, backup, and monitoring tools.
• Lead or support high-risk changes, major incidents, service restoration, root-cause analysis, and corrective actions.
• Ensure consistent patching, vulnerability remediation, backup and restore testing, capacity management, certificate renewal, and routine maintenance.
• Guide infrastructure automation and Infrastructure-as-Code practices so deployments remain repeatable and supportable.
• Oversee infrastructure projects and migrations from planning through cutover, validation, and documentation.
• Coordinate technical work with vendors and consultants, resolve issues, and transfer knowledge and documentation to internal staff.
• Work with the cybersecurity team to implement approved controls and address infrastructure-related findings.
• Keep backup and disaster recovery procedures, diagrams, inventories, runbooks, standards, and support procedures current and tested.
• Monitor service health, incident trends, operational risks, and capacity, and raise significant issues to the CIO.
• Perform other related duties and support evolving organizational needs as assigned.

Requirements

• Bachelor's degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and experience.
• At least seven years of infrastructure experience, including at least three years leading technical staff or infrastructure operations.
• Hands-on experience with Azure, enterprise networking, virtualization, backup and recovery, and infrastructure automation is required.
• Experience supporting production hybrid environments, leading complex infrastructure changes, and participating in after-hours support or maintenance.
• Relevant cloud, networking, or IT service management certifications are preferred.
• Experience in government, healthcare, human services, or another regulated environment is preferred.

Tech Stack

• Azure
• Cloud
• Cyber Security
• ITSM
• Linux
• VMware