Credit Controller

Role Overview

• Manage your own customer ledger, ensuring effective debt recovery and minimising aged debt.
• Meet collection targets by ensuring customers pay within agreed payment terms.
• Build and maintain strong relationships with customers through professional and effective communication.
• Conduct customer due diligence, assessing and monitoring ongoing credit risk.
• Produce aged debtor reports and maintain accurate records of collection activity and follow-up actions.
• Resolve account queries promptly and efficiently in line with agreed service level agreements (SLAs).
• Collaborate with internal stakeholders to support debt reduction and query resolution.
• Ensure compliance with company policies and procedures while identifying opportunities for process improvements.
• Adapt to changing business priorities and support the wider Accounts Receivable function when required.

Requirements

• Minimum of 3 years' credit control experience
• Proven experience managing your own ledger independently
• Strong track record of achieving collection targets and reducing aged debt
• Excellent communication and relationship-building skills
• Advanced attention to detail and strong organisational skills
• Strong Microsoft Office skills, particularly Excel, Word, Outlook and Teams
• Ability to work effectively both independently and as part of a team
• Desirable Experience: Experience in both B2B and B2C collections. Knowledge of Sage X3 and Sage CRM would be advantageous, although not essential.

Benefits

• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (each up to the value of £2k)
• Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card
• a workplace benefit to access exclusive offers and discounts on your everyday spend
• Personal Accident Insurance Scheme
• Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
• An employee assistance program (EAP)
• a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.