Operations Manager

Role Overview

• Supervise the billing function and make sure revenue cycle activities are accurate, timely, and clean across all clinics.
• Make sure every clinic's calendar is full, accurate, and aligned with therapist availability.
• Be the trusted point of contact for patients who need answers between the consultation and the commitment.
• Build the modular operational infrastructure that allows Moment to scale into new locations year after year.
• Work closely with the Head of Operations and the broader team, with the path to direct reports as Moment scales.

Requirements

• 4+ years of experience in operations, executive support, or office management in a multi-location or client-facing business.
• Direct experience overseeing billing, revenue cycle management, or accounts receivable functions.
• Strong client-facing communication skills, including comfort handling phone calls and discussing pricing or insurance.
• Demonstrated ability to manage multiple priorities, locations, or workflows simultaneously.
• Experience building and documenting SOPs that others can follow.
• Proven track record of identifying operational gaps and proposing solutions independently.
• Familiarity with CRM tools (such as GoHighLevel) and team communication platforms (such as Slack).
• Comfortable learning new clinical or scheduling software (such as PracticeQ).
• High attention to detail with strong follow-through on tasks.
• Self-starter mentality with the ability to operate with minimal supervision.
• Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
• Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale).
• Access to a quiet work area at home with reliable internet (100 Mbps or more).