Key skills
BI
About this role
Role Overview
- Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF).
- Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool.
- It also includes dealing with multiple systems to input and read/interpret data back to the caller.
- These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.
Requirements
- Required 1 year minimum experience in High Volume Call Centers
- Required 1 year minimum Customer Service Experience
- High School diploma or GED
- Background and drug screening required.
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Excellent customer service skills.
- Excellent phone etiquette skills
- Reliable internet access
- Quiet work environment, free of distractions
- Must reside in the State of Kentucky for this position
Benefits
- $16.50 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.