Customer Service Representative Remote Kentucky

Conduent State Healthcare, LLC delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. They are seeking a Remote Customer Service Representative to assist Kentucky residents with health benefits, including SNAP and Medicaid, through high-volume calls and data management.

Responsibilities:

• Answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF)
• Handle password resets, application status, application intake/updates
• Help customers navigate the government's online application tool
• Deal with multiple systems to input and read/interpret data back to the caller
• Maintain professionalism throughout the call regardless of how difficult it may become
• Answer all calls that come into their station without hanging up or abusing hold time
• Capture data into a client system and memorize several scripts verbatim per client’s policy
• Follow a break and lunch schedule daily set by the global Workforce team
• Perform business support or technical work, using data organizing and coordination skills
• Perform tasks based on established procedures

Requirements:

• 1 year minimum experience in High Volume Call Centers
• 1 year minimum Customer Service Experience
• High School diploma or GED
• Background and drug screening required
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access
• Quiet work environment, free of distractions
• Must reside in the State of Kentucky for this position