Customer Service Representative (Seasonal, Remote)

Bally's Interactive is a company focused on customer support operations, and they are seeking a Customer Service Representative for a seasonal remote role. The representative will be responsible for addressing customer needs, responding to inquiries, and providing excellent customer service while adhering to company policies.

Responsibilities:

• Understand and address customer needs, complaints, or other issues with products or services
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to comply or exceed call center metrics while providing excellent customer service
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhere to all company policies and procedures

Requirements:

• Ability to obtain and maintain licensing in all jurisdictions Bally's operates in
• Understand and address customer needs, complaints, or other issues with products or services
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to comply or exceed call center metrics while providing excellent customer service
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhere to all company policies and procedures