Customer Service Representative - Full Time

WorldVia is a leading, innovative company supporting thousands of independent travel business owners across the U.S. They are seeking a Member Success Specialist to be the friendly, knowledgeable voice and advocate for their agency members, ensuring they receive the support and encouragement needed to thrive.

Responsibilities:

• Respond promptly to member inquiries via phone, email, video calls, and live chat
• Guide new members and make sure they’re excited about our programs and resources
• Troubleshoot issues, investigate solutions, and coach members through next steps
• Maintain accurate member records and document solutions in our systems
• Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries
• Inform members about additional products and services to help their business grow
• Meet personal and team support quotas and revenue targets
• Always champion an outstanding member experience

Requirements:

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
• Engaging, empathetic communication—both written and verbal
• Strong phone and active listening skills
• Ability to adapt and respond to different communication styles
• Resourcefulness, self-management, and great researching skills
• Organized, able to multitask, prioritize, and manage time effectively
• High school diploma required
• Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
• Experience in the travel industry is a plus!