Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination.
Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR.
Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate.
Perform insurance verification and eligibility checking when needed.
Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated.
Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues.
Assist with email management, front desk coordination, and daily administrative tasks.
Follow structured workflows while adapting to client needs when necessary.
Identify workflow gaps or issues and proactively communicate possible improvements.

Healthcare Administration Experience: Required.
EMR Experience: Required.
Medical Scheduling Experience: Required. Cerbo scheduling experience is a plus.
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

**Dedicated HR & Contractor Support Team: **Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
**Access to Tools & Resources: **Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
**Optional Performance-Based Incentives: **Some clients may offer bonuses, incentives, or increased hours based on your performance.

Bilingual Patient Care Coordinator – Integrated Medicine

Key skills