Customer Experience Associate I

Role Overview

• Respond to customer inquiries via calls, chats, and emails
• Maintain accurate documentation of customer issues and interactions
• Route concerns to the appropriate departments
• Handle order inquiries and report vendor-related issues in line with company standards
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues
• All other assigned duties

Requirements

• A minimum of 1 year of experience in the field of customer service
• Strong cross-functional communication skills
• Excellent problem-solving and analytical skills
• Ability to accept and adjust accordingly to constructive feedback
• Effective oral and written communication skills
• Great communicator
• Regular and predictable attendance

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus Opportunity to grow