Key skills
CRMCommunicationCollaboration
About this role
Role Overview
- You are responsible for processing and coordinating customer inquiries and orders
- Handling and coordinating export and import shipments across Europe
- Documenting and tracking customer feedback
- Point of contact for potential escalations
- Close collaboration with various departments, especially Planning, to ensure optimal customer support
- Processing customs documentation
Requirements
- Completed vocational training in hospitality, freight forwarding or logistics
- Experience in customer service, ideally in freight forwarding or logistics
- Strong organizational skills and a structured, solution-oriented approach to work
- Confident user of CRM systems and MS Office
- Strong communication skills in German and a good command of English
- Enjoy working in a team and supporting customers
Benefits
- A modern workplace
- Fair compensation and attractive social benefits
- Training opportunities and individual development prospects
- An inspiring corporate culture where your ideas matter
- The unique opportunity to join our ships on a voyage