Customer Operations Associate

Role Overview

• Maintain accurate client, policy, and billing records within Coverdash's Admin (AMS) system
• Manage and resolve client-related requests through Coverdash's ticketing system
• Process and issue Certificates of Insurance (COIs) efficiently and accurately
• Support policy lifecycle activities including applications, endorsements, renewals, and cancellations
• Coordinate with insurance carriers to retrieve documents, process changes, and complete endorsement quoting
• Ensure daily carrier downloads are completed and all records are kept current
• Support billing operations by handling notices, payment follow-ups, and resolving carrier payment issues
• Collaborate closely with U.S.-based Service and Sales team members to support client needs
• Use Coverdash's platform to support client policy access, payments, and modifications

Requirements

• 1–3 years of experience in operations, customer support, or administrative roles
• Strong attention to detail with a high level of data accuracy
• Excellent English communication skills (written and spoken)
• Comfortable working across multiple systems, tools, and online platforms
• Highly organized with the ability to manage multiple tasks and priorities
• Proactive, reliable, and accountable for your work
• Comfortable working independently and collaborating with international colleagues across time zones
• Experience with U.S. commercial insurance products or carrier portals (Nice to Have)
• Familiarity with AMS, ticketing systems, or billing platforms (e.g., Ascend) (Nice to Have)
• Previous experience supporting U.S.-based teams or clients (Nice to Have)

Benefits

• Be part of a fast-growing insurtech company transforming commercial insurance
• Gain hands-on exposure to U.S. insurance operations and modern insurance technology
• Work with a collaborative, global team that values ownership, transparency, and growth
• Build a strong foundation for long-term career growth within operations or insurance roles