Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
Perform other duties as assigned.

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus 9 paid company Holidays. You also have the opportunity to purchase up to 6 additional days each year.
Savings & Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k). You are also eligible for a Pension Plan that is 100% funded by Travelers.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Customer Care Associate

Key skills