Customer Service Specialist

Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. The Customer Service Specialist will handle communications from providers and members, ensuring they receive the necessary information regarding claim status and benefits.

Responsibilities:

• Handle incoming and outgoing phone calls from providers and members
• Handle incoming live chats via the website from providers and members
• Respond to emails via Auxiant secure email from providers
• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits
• Other duties as assigned or appropriate

Requirements:

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
• Qiclink experience
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• High school diploma or equivalent and 1-2 years related experience
• Previous call center experience
• Medical insurance background