Refund & Chargeback Specialist

Role Overview

• Research and process customer chargebacks.
• Process refunds using the company's ERP system.
• Manage UPS investigations and claims.
• Investigate suspicious or fraudulent account activity.
• Prepare daily and weekly reports.
• Contact customers to resolve payment-related concerns.
• Escalate critical account issues when necessary.
• Assist with projects, training, and additional operational tasks.
• Collaborate with cross-functional teams to improve processes.

Requirements

• Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred.
• Excellent English communication skills.
• Strong analytical and problem-solving skills.
• High attention to detail and organizational ability.
• Proficient in Microsoft Excel and Microsoft Word.
• Ability to work independently and manage confidential information.
• Adaptable, resourceful, and results-oriented.

Tech Stack

• ERP

Benefits

• Permanent Work From Home
• HMO Package
• Paid Time Off (PTO)
• Annual Performance & Rate Review