Serve as the primary administrator and point of contact for all employee leaves of absence
Manage the end-to-end LOA process: intake, documentation, certification tracking, communication with the employee and their manager, return-to-work coordination, and record keeping
Ensure LOA administration is compliant with applicable federal, state, and local law
Serve as the first point of contact for employee questions, concerns, and issues
Conduct or support investigations into employee complaints, policy violations, and workplace concerns
Provide managers with clear, practical support on performance documentation, disciplinary process, accommodations, and employee concerns
Administer HRIS (Rippling) including employee records

5+ years of hands-on experience with meaningful ownership of functional People Ops work
Direct experience administering leaves of absence including FMLA, ADA, and state leave laws
Experience handling employee relations matters including investigations, documentation, and manager guidance
Working knowledge of employment law and compliance requirements across multiple states
Track record of building, documenting, and improving processes and workflows
Strong judgment, discretion, and ability to handle sensitive matters professionally
Highly organized with excellent attention to detail and follow-through
Clear, professional written and verbal communication skills
Ability to manage a varied workload, prioritize effectively, execute with speed, and take initiative

People Operations Specialist

Key skills