Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and services.
Ensure alignment with customer strategy, digital plans, and enterprise change initiatives.
Define and maintain a clear product vision focused on customer and business outcomes, not just system functionality.
Act as the decision‑maker for customer product direction, sequencing, and scope.
Hold accountability for prioritisation decisions across BAU vs transformation, tactical fixes vs foundational capability, and short‑term business asks vs the long‑term roadmap.
Take ownership of defining the real problem to be solved, even where business needs are not clearly articulated.
Work closely with delivery teams and business units to ensure the roadmap intent is feasible and delivered effectively.
Represent the customer product and outcome perspective in wider enterprise programmes.
Define how value and success will be measured for customer capability changes.
Oversee the budget for the projects, ensuring efficient allocation of resources.
Operate flexibly across the business and take on ad hoc projects as required to support customer objectives.

Significant experience as a Product Owner owning complex, cross‑business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
Excellent prioritisation and decision‑making skills in complex, low‑clarity environments.
Strong discovery and business analysis capability
Experience working within Agile delivery models
Strong stakeholder engagement and influencing skills
Sound understanding of platform architecture and how CRM integrates with wider enterprise systems

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more.
We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Product Owner – Dynamics 365

Key skills