Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery
Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities
Build resilient coverage and escalation models across the portfolio (no single points of failure)
Lead the EAP Program Management team to deliver consistent execution across clients and geographies
Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance
Drive standardisation and continuous improvement across ways of working, tooling and operational excellence
Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight
Act as senior escalation point for complex delivery, regulatory and stakeholder challenges
Grow a bar-raising leadership bench through coaching, performance management and succession planning
Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions

8–10+ years experience leading and managing expanded access programs.
Experience in a market access setting and with multi-country reimbursement strategies is a plus.
Strong and proven commercial and client service mindset.
Proven experience building and leading high performance teams.
Understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs
Track record of operational excellence: scaling delivery, managing risk, and raising performance standards
Strategic thinker with strong execution focus.

Director, Expanded Access Program Operations

Key skills