Keep ticket records current: log notes, update statuses, and close items cleanly upon completion
Flag anything that doesn't fit the standard process to a senior team member, with clear context so it can be resolved quickly
Communicate with Sales and Onboarding partners over Slack when you need information to complete a task
Follow documented processes and standard operating procedures, and flag any steps that need updating as things evolve
Requirements
Fluency in English (written and spoken)—most of your day-to-day communication with teammates and partners will be in English
Strong attention to detail and genuine comfort with high-volume, process-driven work
2-5 years of professional experience in a data entry, operations support, administrative, or customer support role
Reliability and self-organization: you can work through a task list independently without needing constant direction
Basic comfort with software systems—you don't need Salesforce experience on day one, but you should pick up new tools quickly
A clear, professional communication style over chat and email
It's a bonus if you have
Prior exposure to any CRM (Salesforce is a plus), contract management tool, or ERP system
Experience in a SaaS, HR tech, payroll, or global employment environment
Familiarity with employment concepts across different countries—not required, but helpful context for the work we do.
Tech Stack
ERP
Benefits
Pebl is an Equal Opportunity Employer.
We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We're committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.