Senior Operations Officer

Role Overview

• Execute operational processes accurately and timely, ensuring continuity of critical post-trade activities
• Ensure all End-of-Day (EOD) operational processes and trade validations are completed and ready for review by the European Operations Teams
• Investigate and document operational discrepancies, escalating unresolved issues proactively to the European Operations Teams
• Work closely with traders, sales, logistics, systems teams, and clients to ensure effective coordination and communication among internal and external stakeholders
• Manage and monitor physical precious metal deliveries between Group refineries and third-party counterparties
• Manage and monitor physical metal inventories across various storage locations in collaboration with the Logistics Department
• Verify the completeness and accuracy of operational documentation, including invoices, air waybills, packing lists, assay certificates, and other shipping documents, ensuring timely system updates
• Coordinate operational activities to support the movement of precious metals across the supply chain
• Provide operational coverage during staff leave and high-volume periods to ensure business continuity
• Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs)
• Identify operational process or system inefficiencies, risks, and gaps, and recommend practical improvement solutions
• Participate in the implementation, testing, and enhancement of operational systems, including Order Inventory Management and Trading Systems
• Execute operational activities in compliance with business, regulatory, and internal operational standards
• Enforce adherence to operational procedures and internal controls
• Maintain accurate operational records and documentation to support transparency and audit readiness
• Promote collaboration and operational synergies across departments and global offices
• Drive continuous improvement initiatives by proposing process enhancements and innovative operational solutions
• Carry out work in a gender and diversity-sensitive manner
• Perform other operational responsibilities as assigned

Requirements

• 4-7 years of work experience in financial operations and settlements, reconciliations, reporting and treasury
• Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance
• Exposure to ERP and IT systems is an advantage
• Excellent organizational skills and attention to detail
• Excellent interpersonal skills and customer orientation
• Agile and flexible mindset, reactive to requests
• Ability to interact with colleagues of diverse cultures; respect for diversity
• Competent handling detailed data-sets and proficient with Excel
• Proficiency in spoken and written English is required
• Open to Malaysian citizen only

Tech Stack

• ERP

Benefits

• Flexible work arrangements
• Professional development opportunities