Enrollment – Inside Sales Phone Agent

Role Overview

• Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
• Meet and exceed daily and monthly enrollment targets
• Provide exceptional customer service and ensure a positive patient experience
• Accurately verify and record patient information
• Adhere to all HIPAA and company compliance guidelines
• Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
• Utilize Google Sheets and Docs for data entry and reporting
• Remain flexible and adaptable to changes in scripts, processes, and program offerings
• Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Requirements

• Proven sales experience is required
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice
• Ability to navigate multiple scripts and handle potential rejections
• Strong ability to build rapport and establish trust with patients
• Ability to multitask and manage time effectively in a remote work environment
• Positive, upbeat, and empathetic attitude
• Ability to read, write, and interpret documents and instructions
• Strong problem-solving and reasoning abilities
• Strong communication and organizational skills
• Proficiency in Google Workspace (Sheets, Docs, etc.) is preferred
• An Associates degree is a plus
• Call center experience

Benefits

• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment