Key skills
Negotiation
About this role
Role Overview
- Investigate and resolve escalated complaints including complex and/or specialised IDR complaints and EDR complaints (from external dispute bodies such as AFCA)
- Manage customer complaints in line with regulatory and partner/fund SLAs
- Prepare complaints to be presented to independent review committees
- Provide recommendations to business stakeholders about resolving complaints
Requirements
- Experience working within the life insurance industry specifically Claims Assessment knowledge
- Experience working with IDR or EDR complaints would be advantageous
- The ability to build rapport with stakeholders across various levels
- Strong Negotiation skills
Benefits
- Competitive salary + Bonus potential + Staff discounts
- Four additional recharge days per year
- Free membership to AIA Vitality health and wellbeing program
- Hybrid Working – Ability to work in the office and WFH so employees can achieve a healthy balance between their work and personal life
- Opportunity to participate in one of our two discretionary performance incentive plans
- Career development programs to develop our leaders of tomorrow
- Discounted health, life insurance and financial advice