Human Resources Business Partner, Shared Services

Role Overview

• Serve as the primary HR point of contact for assigned departments, providing guidance and solutions on people-related matters.
• Support managers in implementing performance improvement plans and documenting employee relations matters.
• Maintain current knowledge of Employee Handbook, Operations Manual and Environmental Health & Safety Manual.
• Maintain compliance with employment laws, regulations, and internal policies.
• Ensure employment documentation and records are accurate, secure, and audit-ready.
• Recommend and implement process improvements that leverage automation and emerging technologies.
• Partner with department leaders to develop and execute workforce strategies that support operational priorities and long-term objectives.
• Provide consultative guidance on organizational design, talent planning, and leadership development.
• Support change management initiatives, ensuring smooth transitions during organizational shifts and growth periods.
• Use HR data, analytics, and predictive insights to improve decision-making, retention, and performance outcomes.
• Work cross-functionally with internal partners to resolve HR matters and challenges.
• Champion a high-performance culture by implementing effective performance management processes and coaching leaders on feedback, goal setting, and career growth.
• Partner with managers to address employee relations issues, ensuring fair, consistent, and compliant resolutions.
• Collaborate with Learning & Development to create targeted training and leadership programs.
• Lead engagement strategies that enhance retention and strengthen employee connection in a remote-first organization.

Requirements

• Demonstrated ability to translate business objectives into HR strategies and deliver measurable results.
• Knowledge of impactful human resource processes and best practices.
• Strong analytical skills, with the ability to interpret data and provide actionable insights.
• Exceptional interpersonal and communication skills, with the ability to influence at all levels.
• Skilled in building trust, managing sensitive situations, and maintaining confidentiality.
• Proficient in Rippling or a similar HRIS, with the ability to optimize platform functionality for department needs.
• Intermediate skills using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management to support our software defined organization.
• Ability to work successfully in a remote, high-accountability environment with competing priorities.
• Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation.
• A Bachelor’s degree or equivalent years of relevant Human Resources experience.
• 5+ years of proven experience in a Human Resources Business Partner role with direct support to corporate functions or shared services business units.
• A recognized HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) or MS in Human Resources or Organizational Development is a plus.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Flex spending accounts (FSA).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.