Customer Service Advocate

Christian Care Ministry is a healthcare sharing ministry for Christians, and they are seeking Customer Service Advocates to support their Medi-Share program members. The role involves providing excellent customer service, troubleshooting issues, and maintaining a Christ-centered commitment to service.

Responsibilities:

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Requirements:

• Candidates must be located in a state that Christian Care Ministry is set up to employ in. Those states are: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, and WV
• Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET)
• Candidates who are within a 40 mile radius of our Melbourne, FL office will be required to work onsite full-time
• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels
• Utilizing a database system including how to update fields
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity
• Customer Focus - Build strong customer relationships and deliver customer-centric solutions
• Ensures Accountability - Holding self and others accountable to meet commitments
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm
• Minimum Age Requirement: Candidates must be at least 18 years of age at the time of hire
• Two years high volume contact center experience preferred
• Experience in healthcare, insurance or medical billing preferred