NetSuite Project Manager - ERP

NetSuite is a leader in cloud ERP solutions, transforming business operations for its customers. The Project Manager will lead the delivery of Oracle NetSuite Professional Services implementations, ensuring projects are completed on scope, time, and budget while maintaining high customer satisfaction.

Responsibilities:

• Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time
• Establish, maintain and deepen client relationships by providing results and exceeding expectations
• Deliver 10+ concurrent projects using the defined NetSuite delivery methodology
• Plan, manage and communicate the progress of projects, achieving project landmarks and maintaining project momentum
• Identify and effectively mitigate risks
• Facilitate resolution of issues and roadblocks, call out when appropriate
• Communicate well with all collaborators, internal and external, including project sponsors, project managers, and project team members
• Work collaboratively with project delivery leads and project resources
• Effectively handle scope, budget, timeline, resources, quality, and customer satisfaction throughout the project
• Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources
• Forecast and deliver against committed hours for your project portfolio
• Deliver a diverse scope of services where project management requires analysis of numerous factors
• Maintain up-to-date knowledge of and compliance with internal processes and procedures

Requirements:

• 6 to 10+ years of experience in Project/Program Management
• Ability to read, write, and speak English
• Experience delivering 10+ concurrent projects using the defined NetSuite delivery methodology
• Ability to plan, manage and communicate the progress of projects, achieving project landmarks and maintaining project momentum
• Ability to identify and effectively mitigate risks
• Ability to facilitate resolution of issues and roadblocks
• Strong communication skills with all collaborators, internal and external
• Ability to work collaboratively with project delivery leads and project resources
• Ability to effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the project
• Ability to communicate effectively with and project-manage remote resources in a matrix environment
• Ability to forecast and deliver against committed hours for project portfolio
• Ability to deliver a diverse scope of services where project management requires analysis of numerous factors
• Maintain up-to-date knowledge of and compliance with internal processes and procedures
• At least 3+ years of cumulative experience in a systems applications Project/Program Management, either internally via an IT organization or externally with a consulting firm or software provider
• Outstanding client-facing skills with a history of building extraordinary relationships with clients and colleagues
• Ability to handle various projects simultaneously and manage multiple deadlines and competing priorities in a fast-paced environment
• Strong communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing
• Solid organizational skills and attention to detail
• Exceptional escalation management skills
• Demonstrates thoughtfulness and excellent judgment when selecting methods and techniques for achieving project success
• Demonstrated ability to interact well at the 'C' level
• Independently organizes and performs work required with minimal guidance, direction, and follow-up
• Ability to forecast work accurately and proactively manage workload
• Excellent teamwork skills and commitment to team success
• Takes initiative and ownership—proactive, results-oriented, with a can-do attitude
• Strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
• Strong client management skills and ability to work with customers to develop and manage an implementation plan
• Implementation experience with ERP and CRM applications, and a good understanding of integration, data, customization, and other ERP implementation-related principles; experience with NetSuite or competing solutions a plus
• Formal Project Management methodology training, with significant practical use; certifications such as the Project Management Professional (PMP) are a plus