Grafana LabsRemote
Senior Salesforce CPQ Developer| United States |Remote
United States
Full-time
1 week ago
$162,000 - $194,000 USD
H1B Sponsor Likely
Key skills
Salesforce CPQ AdministrationSalesforce ConfigurationSOC 1 / SOC 2 ComplianceApex DevelopmentJavaScript DevelopmentERP IntegrationStakeholder ManagementChange ManagementTesting SkillsHTMLCSSREST APIsCommunication SkillsDocumentation SkillsJavaScriptGrafanaSaaSSalesforceERPCommunicationSales
About this role
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of its visualization tool. They are seeking an experienced CPQ Administrator to optimize and govern their Quote-to-Order processes, ensuring accuracy and compliance while collaborating with various teams to enhance customer experience.
Responsibilities:
- Own the end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness
- Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings
- Maintain a clean, compliant product catalog—ensuring SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning
- Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls
- Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features
- Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements, maintaining audit trails and access controls across systems
- Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce related NetSuite integrations
- Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains)
- Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance
- Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards
- Own testing, documentation, and enablement for new features and releases
- Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement
Requirements:
- 5–8+ years of experience in CPQ administration with hands-on configuration and program management experience
- Experience being the lead CPQ Admin
- Deep understanding of amendment logic, revenue implications, and ERP integrations
- Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance, including internal controls, audit documentation, and system access governance
- Strong communication, stakeholder management, and change management skills
- Certifications required: Salesforce CPQ Specialist, Salesforce Certified CPQ Administrator - link the certification
- Proficiency in Salesforce platform concepts and development (Apex & Javascript languages, controllers, triggers, configuration, LWC, salesforce flows, batch processes, Lightning, SOQL, REST APIs and web services)
- Knowledge of web technologies like HTML, CSS, JavaScript, and REST APIs
- Certifications preferred: Salesforce Certified Platform Data Architect, Salesforce Certified Platform Development Lifecycle and Deployment Architect