Manager, Marketing Operations

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. We are seeking a Manager, Marketing Operations to coordinate Toptal’s marketing initiatives and drive them to successful outcomes, blending strategic brand stewardship with hands-on marketing operations enablement.

Responsibilities:

• Develop and implement customer experience communications strategies relative to third-party organizations and among key internal and external stakeholders
• Project manage initiatives and projects across marketing functions, ensuring alignment with business needs, utilizing our in-house operations management tools
• Manage workflows, improve processes, and facilitate review cycles to deliver projects on time and with quality, ensuring that project management tools like Asana are reporting accurate and helpful information
• Perform regular and ad-hoc analyses using SQL, Google Sheets, or other reporting tools to provide actionable insights and verify activities. Track, report, and measure the success of activities
• Provide thought leadership, strategic insight, and clear communication (written and verbal) to your team and the organization on the company’s marketing strategy
• Develop and implement cross-functional communications plans and processes for customer feedback and assessments
• Write and present clear updates and progress reports that translate data into narratives for leadership and functional peers
• Build relationships and coordinate with third-party organizations to provide information, analyze and interpret data and respond to inquiries
• Work with internal business leaders to respond to clients, social media, and other inquiries related to third-party assessments
• Partner with executives and senior leaders to achieve successful outcomes through major Marketing initiatives that result in new offerings, enhanced infrastructure, and processes. Your ability to learn the business, partner with executives, develop recommendations, and act swiftly to drive to completion will be key to your success
• Be in constant communication with team members via Slack and Zoom
• Identify many optimizations and opportunities that you see relating to furthering the growth tactics, organizational dynamics, and talent capabilities of the Marketing team
• Accomplish work objectives through leading and supervising other Toptal team members within Marketing Operations
• Establish objectives and initiatives for the team, recommend the team’s structure and jobs, and organize, assign, delegate, oversee, and monitor work
• Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed

Requirements:

• Bachelor's degree is required
• 6-8 years of experience in marketing operations, project management, campaign execution, or comparable experience in consulting, strategy or a similar type of role where you leveraged extensive amounts of data to draw insights about potential customers and marketing strategies, and thus make decisions on the best path forward based on those insights
• Experience with TrustPilot, G2, Clutch and other review sites
• Strong project management skills and the ability to document processes
• You have supported creative workflows, including intake, briefs, and quality assurance
• A working knowledge of Google Sheets/Excel is required
• You are process-oriented, ensuring activities are scalable, documented, and repeatable
• You are proactive and adaptable, thriving in fast-paced, changing environments while keeping projects on track
• You collaborate effectively across teams, building trust and alignment, and you adopt a growth mindset with a focus on continuous improvement
• You have excellent written and verbal communication skills, with impeccable grammar and a command of the English language
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts
• You must be a world-class individual contributor to thrive at Toptal
• Experience with project management tools, such as Asana, is preferred
• Experience managing social media channels is a plus
• Experience with SQL or Power BI is preferred
• Familiarity with process modeling or AI-driven automation is a plus