Marketing Automation Manager (Remote US)

Directive Consulting is the leading B2B performance marketing agency that delivers real revenue through innovative marketing strategies. The Revenue Operations Senior Manager will oversee team workflows, manage client relationships, and ensure the successful execution of complex marketing operations projects.

Responsibilities:

• Manage internal team workflows, performance, and prioritization; ensure deliverables meet deadlines and quality expectations
• Build and maintain Asana project plans, workflows, and task assignments
• Conduct Harvest project setups, monitor ongoing time allocation, and perform regular reviews to ensure project accuracy and profitability
• Lead weekly internal and client-facing leadership syncs, surfacing blockers, risks, and strategic recommendations
• Provide weekly summaries, status updates, and ongoing communication across internal and client stakeholders when necessary
• Own key client relationships as the primary or secondary point of contact, ensuring strategic alignment and operational excellence
• Lean into client work when needed - supporting reviews, troubleshooting, and direct execution of RevOps deliverables
• Support audits across CRM/MAP environments, tracking, lead flow, lifecycle automation, and reporting infrastructure
• Translate technical insights into actionable, business-focused recommendations delivered through email, Slack, Zoom, and live presentations
• Collaborate closely with Account Strategists/Directors to surface expansion opportunities across Marketing Ops, RevOps, Paid Media, and Analytics
• Clients experience greater operational clarity, improved reporting accuracy, and stronger RevOps performance - reflected in NPS, retention, and renewals
• You regularly identify cross-sell opportunities and help expand client accounts through proactive RevOps roadmapping
• You run your book of business efficiently, creating the conditions for additional team members to be hired to support the scale you’ve driven
• You mentor emerging team members, sharing playbooks, processes, and best practices to elevate the overall RevOps practice
• You effectively audit, scope and provide guidance on RevOps projects and retainers
• You grow your client accounts through strategic RevOps roadmapping and cross-functional collaboration
• Clients experience improved data accuracy, cleaner reporting, and better revenue insights, reflected in stronger NPS and retention rates
• You reach a point of scale where we hire additional team members to support the client load you’ve grown
• You mentor new hires, sharing technical processes and helping build our RevOps practice

Requirements:

• 3-5+ years of client-facing RevOps, Marketing Ops, or program management experience, customer-side or agency-side
• Managed teams for a minimum of 2-3 years in the past
• Working in the Operations space for at least 5 years
• Demonstrated experience managing project workflows and building structured execution plans in Asana or project management tools
• Strong fluency in Harvest or time tracking tools for project builds, time review, and operational accuracy
• Deep expertise in one or more RevOps/MarOps platforms (HubSpot, Salesforce, Marketo, Pardot, etc.)
• Ability to learn rapidly and dive into new tools, platforms, and architectures as needed
• Proven ability to manage and prioritize multiple client relationships as both a primary and secondary point of contact
• Experience conducting audits, reviews, and technical diagnostics related to revenue and marketing operations
• Strong cross-functional collaboration skills, particularly with Account Strategists/Directors to identify cross-sell opportunities
• Excellent communication skills and the ability to influence Director-level stakeholders and clients
• A proactive, detail-oriented, data-driven mindset with an ownership mentality