Program Director - Wholesale Technology

FableticsOS is seeking a Program Director - Wholesale Technology to own the systems, integrations, and workflows that enable global wholesale growth. This role will provide strategic direction while maintaining hands-on engagement to guide requirements and support teams for high-quality delivery.

Responsibilities:

• Lead discovery and requirements definition across Operations, Supply Chain, Technology, Merchandising, and Finance
• Translate complex workflows into clear technical requirements, integration logic, and scalable solution designs
• Drive future-state process mapping and data flow design to support global expansion and partner readiness
• Oversee product data integrity and governance across OMS, ERP, PLM/PIM, and wholesale partner feeds
• Establish standards for item setup, UPCs, GTINs, pricing, content, and compliance data
• Develop and maintain dashboards and reporting that enhance visibility and decision-making at scale
• Provide senior oversight for wholesale partner integrations, including scoping, testing, deployment, and enhancements
• Monitor integration performance, resolve high-impact issues, and guide root-cause elimination in partnership with Technology and vendor teams
• Recommend integration tooling and architectural improvements to increase scalability and reduce manual work
• Oversee setup of routing, labeling, ASN automation, and compliance logic within OMS/WMS and partner systems
• Own systemic improvements to global fulfillment workflows, optimizing accuracy, speed, and cost
• Partner with operations leaders to resolve escalations and strengthen end-to-end fulfillment processes
• Lead the wholesale technology roadmap, prioritizing initiatives, aligning stakeholders, and driving delivery
• Anticipate dependencies, identify risks early, and maintain executive-level visibility into progress
• Champion adoption and change management across global teams to ensure successful rollout of new systems and workflows

Requirements:

• 7–10+ years of experience in wholesale operations, technical operations, business systems, integrations, or supply chain technology
• Proven leadership driving complex, cross-functional systems initiatives end-to-end
• Strong fluency across OMS, ERP, WMS, PLM/PIM, and EDI/API workflows
• Demonstrated expertise in gathering requirements, designing scalable processes, and leading implementation efforts
• Excellent written and verbal communication skills, with the ability to influence across functions and levels
• Experience with wholesale and supply chain platforms such as NuORDER, Centric, BlueCherry, Oracle, or comparable systems
• Familiarity with workflow automation tools (e.g., Airtable, Parabola)
• Comfort with data validation and reporting; SQL experience is a plus