Manager, Digital Products

Baylor Scott & White Health is at the forefront of innovation in healthcare, and they are seeking a Manager of Digital Products to drive the product strategy and oversee the product development lifecycle. This role involves collaborating with team members to develop a comprehensive product vision, conducting research to identify customer needs, and continuously improving product performance metrics.

Responsibilities:

• Collaborate with the Portfolio Lead, Product Lead, and other team members to develop and execute a comprehensive product vision, strategic product direction, and product roadmap
• Conduct customer and stakeholder research to identify needs, pain points, and areas for product improvement
• Build successful technical features and operational processes that work in tandem to provide great user experiences
• Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership
• Troubleshoot and resolve issues associated with operations, technology, or product feature that impacts customer experience
• Measures and report on OKRs and help the team achieve those OKRs
• Execute the GTM roadmap as defined by the Product Lead, collaborating to adjust it as needed
• Monitor and analyze product performance metrics, user engagement, and customer feedback to drive continuous improvement
• Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives
• Recommend opportunities to improve the product roadmap to the Director of Product
• Execute product roadmap aligned with BSWH strategy and organizational objectives. Support scalability of products across BSWH enterprise
• Produce actionable insights to build product problem statement and use cases, including buyer and user personas
• Synthesize data to conduct addressable market assessment and sizing, as well as inventory the competitive landscape
• Assess for and apply process improvements to optimize operations and financial performance
• Partner with Director of Product to work with internal stakeholders (e.g. engineering, operations, finance) to understand use cases, assess costs and feasibility, and align product development with BSWH objectives
• Collaborate with customer relationship counterparts to bring in the voice of the customer and stakeholders into the product delivery
• Synthesize market intelligence data to help identify areas for enhancements until product reaches maturity
• Support go-to-market strategies within product line
• Support implementation team in successful launch and implementation of products
• Ability to work with and manage external vendors and provide support with contracting efforts

Requirements:

• Bachelor's or 4 years of work experience above the minimum qualification
• 5 Years of Experience
• Experience with building or supporting products following an agile methodology
• Prior experience in a healthcare organization or health-related startup
• Strong program management skills and ability to collaborate with multiple stakeholders to drive a process forward
• Experience assessing and managing vendors
• Exhibits a growth-mindset; can be nimble, is able to continuously test, learn, iterate, and pivot to meet customer needs
• Able to coach and guide a high-performing team
• Embraces ambiguity and thrives in a startup environment
• Has a strong customer orientation and appreciates the value of customer research and journey mapping
• Ability to travel to Dallas, as needed