RudderStackRemote
Customer Success Manager - US Remote (West Coast)
United States of America
Full-time
1 month ago
$130,000 - $160,000 USD
H1B Sponsor Likely
Key skills
Customer Data PlatformsClient-facing implementationAccount managementMarketing automation toolsCommunication skillsData strategy consultingBusiness intelligencePresentation skillsRelationship buildingAIAnalyticsBusiness IntelligenceCommunicationPresentation SkillsCustomer Success
About this role
RudderStack is a company redefining enterprise-scale data collection and routing through its customer data platform. They are seeking a passionate Customer Success Manager to build strong relationships with strategic clients and ensure their success, enabling them to realize value from their investment in RudderStack.
Responsibilities:
- Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack
- Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in RudderStack
- Own the customer lifecycle for a portfolio of assigned accounts, from onboarding and implementation to ongoing success and growth
- Enable customers to become AI first and AI ready through RudderStack’s AI product initiatives
- Develop and deliver engaging customer presentations and training sessions helping the customer to understand ways to leverage RudderStack and additional impact of their customer data
- Conduct monthly or quarterly account and product and business reviews, with a focus on driving toward the next best use case
- Proactively identify opportunities for increased product adoption and drive account expansion
- Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention
- Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value
Requirements:
- 3-5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts
- Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc)
- Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise
- Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies
- Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical)
- Experience working in a fast-paced, high-growth environment
- Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence