User Experience Researcher

DivIHN Integration Inc is seeking a User Experience (UX) Researcher to enhance their digital experiences through guest insights. The role involves conducting user research, synthesizing findings into actionable insights, and collaborating with cross-functional teams to influence product and design decisions.

Responsibilities:

• Define and execute user research using both qualitative and quantitative methods, including usability testing, diary studies, surveys, interviews and concept testing
• Synthesize findings into clear, actionable insights that shape product strategy, feature development and design direction
• Collaborate with cross-functional teams to ensure guest feedback is considered throughout the product development lifecycle
• Communicate research findings through storytelling, journey maps, personas and presentations to stakeholders
• Present findings in ways that drive clarity, alignment, and forward momentum towards business and guest goals
• Independently manage and prioritize multiple research projects while staying aligned with team goals and timelines
• Contribute to the development and documentation of research best practices and standards
• Support cross-functional workshops, ideation sessions and knowledge sharing sessions with research insights
• Help optimize, maintain, and manage research tools
• Partner closely with product design, project management, analytics and optimization teams throughout the research process to ensure alignment
• Continuously explore new research methods and stay current on UX trends and emerging tools
• Support special projects related to personalization, loyalty and in-store experiences
• Provide mentorship or peer coaching to more junior team members or interns when appropriate

Requirements:

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Anthropology or a related field
• 5+ years of experience conducting UX research in digital product environments (e-commerce or mobile app preferred)
• Demonstrated ability to be proactive and independently lead, scope, and deliver end-to-end research initiatives
• Strong command of usability testing, qualitative interviewing, survey design and data synthesis
• Proficiency with tools such as Figma, UserTesting.com, Dscout, Dovetail, Marvin or similar platforms
• Excellent verbal, written and visual communication skills
• Collaborative mindset with the ability to work independently or in a team
• Familiarity with agile product development workflows and UX design practices
• Comfortable balancing multiple projects and deadlines in a fast-paced environment
• A passion for the client, its products, and a deep curiosity about customer behavior
• Experience in e-commerce or mobile app environments