Senior Customer Service Administrator - IntelliScript (Remote)

Milliman is a respected consultancy that provides data-driven software-as-a-service products for the insurance industry. The Senior Customer Service Administrator role involves interacting with insurance applicants to handle disputes regarding incorrect information, ensuring timely responses and corrections while tracking case information in Salesforce.

Responsibilities:

• Respond to applicants’ questions via phone and email in a timely manner
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
• Correct erroneous reports
• Coordinate with insurance clients to ensure updated information is received
• Track all related case information in Salesforce
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases

Requirements:

• High school diploma or GED required
• Intermediate proficiency in Microsoft Word, Excel, and Outlook
• Minimum of 5 years of customer service experience, preferably in a phone-based environment
• At least 5 years of administrative experience
• Bachelor's degree
• Experience using Salesforce to locate and record information
• Familiarity with the insurance industry
• Proficiency in Spanish, including speaking and translation skills