Senior Manager- Revenue Operations (Sales Partnerships)

Thryv is a company devoted to the success of local businesses, providing technology and software solutions for small business owners. The Senior Manager of Revenue Operations - Sales Partnerships will act as a strategic partner to Sales leadership, focusing on analytical insight generation and ensuring effective revenue operations through data-driven decision-making.

Responsibilities:

• Serves as the analytical and operational thought partner to assigned Sales RVP(s), participating in weekly forecast calls, monthly business reviews, and quarterly planning and retrospectives. Ensures Sales leadership operates with shared definitions, trusted data, and standardized inspection frameworks, while translating executive Revenue Operations priorities into clear, actionable guidance for Sales leaders
• Owns pipeline health analysis (e.g., coverage ratios, stage velocity, aging and slippage, conversion decay) for assigned segments.Enforces standardized pipeline definitions and qualification criteria, implements and maintains early-warning indicators to surface risk ahead of forecast misses, and partners with Sales RVPs to shift from reactive forecast adjustments to proactive pipeline management
• Delivers clear, decision-oriented analysis regarding pipeline quality, new account acquisition efficiency, average order value (AVO) trends, win rates, and sales cycle lengths. Ensures reporting conversations are shifted from a reactive to a proactive tone, predicting what will happen and why. Creates and maintains dashboards and reports that are actionable, consistent, and aligned to core RevOps system metrics
• Analyzes new account acquisition performance by segment, channel, and go-to-market motion, and partners with Sales and Marketing Operations to improve ICP fit, routing efficiency, and conversion effectiveness.Supports optimization of LTV:CAC as a core system health metric rather than a standalone finance KPI. Provides Sales leaders with clear visibility into how field execution impacts long-term unit economics
• Reinforces the importance of standardized operating cadences and inspection rhythms. Proactively identifies sources of friction across processes, tools, and data, and recommends simplifications that increase execution velocity. Serves as a role model for disciplined operational excellence and execution rigor
• Contributes to long-term capacity modeling and scenario planning, participates in cross-functional GTM alignment initiatives, and slowly assumes ownership of broader RevOps initiatives beyond assigned RVPs. Develops the skills required to lead teams, design systems, and operative effectively at the executive level

Requirements:

• Bachelor's degree (or international equivalent), required
• 8+ years of related experience, required
• Experience in Revenue Operations, Sales Operations, or GTM Analytics, required
• Experience directly supporting Sales leadership at the Director level or above, required
• 10+ years of related experience, preferred
• Experience working as a Sales leader and/or selling to SMBs, preferred
• Advanced skills in analytics and financial modeling
• Strong expertise in pipeline management, forecasting methodologies, and modeling sales capacity and productivity
• Exceptional ability to translate complex data into actionable, executive-level insights and recommendations
• Strong capability in executive-level communication and cross-function stakeholder management
• Proven track record in SaaS or recurring-revenue business models
• Leadership skills with the ability to mentor others, establish team priorities, and foster collaboration
• Experienced in influencing Sales leaders through insight and data without undermining relationships
• High-performer who is driven to assume executive-level responsibility and strategic accountability, naturally inquisitive about performance variations, and thinks in systems rather than functions
• Ability to travel less than 5% of the time
• Must be 18 years of age or older
• Must successfully complete pre-employment screening process, as required
• Must successfully complete any required training or orientation courses, as needed