Senior Project Manager of Customer Success

ICONMA is a company that provides staffing and consulting services, and they are seeking a Senior Project Manager of Customer Success for their Remote location. The role involves designing customer communications, managing project deliverables, and leading change management strategies to enhance customer satisfaction and success.

Responsibilities:

• Design customer collateral and communications, including business updates and industry updates
• Leverage Wrike, a project management tool, to manage communication and marketing deliverables
• Maintain customer issue intake system and lead improvements for how we address customer needs
• Manage Highspot, a content management and enablement platform, to have consistent messaging and collateral across Omnicare value pillars
• Develop digital processes and tools to ensure Sales and Account Management success
• Lead the change management strategy for customer-facing tools, programs, and initiatives
• Deploy strategies to ensure all customer-facing colleagues are working together to best meet customer needs
• Ensure Salesforce.com is the source of truth for all aspects of the customer lifecycle
• Develop and deliver regular presentations to senior executives to communicate updates and project plans
• Prepare Requests for Proposal from customers, ensuring Omnicare value is clearly represented in the deliverable

Requirements:

• Exceptional problem-solving skills, with a highly analytical and inquisitive work style
• Must show keen attention to detail -- but also have the ability to see the big picture
• Excellent presentation and communication skills, including aptitude for writing, fact gathering, storytelling, and analysis
• Flexibility with the ability to thrive in a changing environment
• Aptitude for using and learning new digital tools (Marketo, Wrike, Highspot)
• Experience collaborating with and supporting leaders from cross-functional teams
• 5-7+ years of healthcare work experience
• 3+ years of work experience in project management, product management, or consulting
• Experience implementing health care projects and programs with demonstrated results
• Strong Microsoft PowerPoint and Excel skills
• Salesforce operations experience
• Verifyable High School Diploma or GED Required
• Healthcare experience preferred
• Customer-facing experience, ideally in Sales, implementation, or account management, and in healthcare company