NetSuite Sr. Project Manager - ERP

NetSuite is a leading company that provides cloud-based business management software. They are seeking a Senior Project Manager to manage the delivery of Oracle NetSuite Professional Services implementations, ensuring customer satisfaction and successful project outcomes while leading multiple concurrent projects in a global environment.

Responsibilities:

• Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time
• Establish, maintain, and deepen client relationships by providing results and going above and beyond; engage effectively at the executive/C-level
• Deliver multiple concurrent NetSuite projects (10+ depending on size and complexity) using the defined Oracle NetSuite delivery methodology
• Plan, manage, and communicate the progress of complex, multi-workstream programs, achieving milestones and maintaining momentum
• Identify and effectively mitigate risks and dependencies across multiple internal teams and third-party SDN/localization partners
• Facilitate resolution of critical issues and roadblocks, escalating when appropriate
• Communicate well with all collaborators and stakeholders, internal and external, including executive sponsors, business process owners, IT/data teams, third parties, and project team members, as well Sales and Account Management
• Work collaboratively with project delivery leads, project resources, and internal stakeholders
• Effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the engagement
• Coordinate technical delivery across ERP configuration, data migration, integrations, customizations, and third-parties
• Manage SDN and localization partners (e.g., tax, payments, EDI) as well as other third-parties
• Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources
• Forecast and deliver against committed hours and budgets for your portfolio; track benefits realization and adoption metrics
• Deliver a diverse scope of services where project management requires analysis of numerous factors
• Maintain up-to-date knowledge of and compliance with internal processes and procedures; enforce quality throughout the project lifecycle
• Support the Sales cycle through scoping of Professional Services engagements, executive-level prospect meetings, and solution review sessions
• Present and promote the value of NetSuite Professional Services to prospective customers
• Lead cutover planning, go/no-go, and handoffs to Advanced Customer Support (ACS) with defined KPIs; transition post-live with procedures
• Drive organizational change management: communications, training coordination, role readiness, and adoption
• Embraces AI-enabled ways of working; evaluates and safely adopts AI tools to improve delivery, documentation, and decision-making while strictly adhering to Oracle security and compliance guidelines

Requirements:

• 6 to 10+ years of experience in project management
• Applicants are required to read, write, and speak English
• Outstanding client-facing skills with a history of building extraordinary relationships with clients, colleagues, third parties, and demonstrated C-level engagement
• Ability to handle a variety of projects simultaneously; adapts quickly—manages multiple deadlines and challenging priorities in a fast-paced, constantly evolving environment
• Strong communication and interpersonal skills, including experience delivering presentations and managing meetings via web conferencing to diverse stakeholder groups
• Strong influencing and negotiation skills with diverse stakeholder groups
• Very strong organizational skills and attention to detail
• Exceptional critical issue and risk management skills, including timely mitigation, escalation and resolution
• Thrives in ambiguity; structures unformed problems, clarifies priorities, and drives decisions with incomplete information
• Demonstrates thoughtfulness and excellent judgment when selecting methods and techniques for achieving project success
• Independently organizes and performs required work with minimal guidance, direction, and follow-up
• Ability to forecast work accurately, proactively manage workload, and assist project teams and customers with doing the same
• Excellent teamwork skills; works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success
• Takes initiative and ownership. Proactive, passionate about results, with a solution-focused approach and can-do demeanor in all aspects of project delivery
• Strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
• Strong client management skills and the ability to work with customers to develop and manage an implementation plan, including governance and benefits realization
• Hands-on vendor/partner management experience with SDN and localization providers (tax, payments, EDI, logistics, country localizations), including SOWs, SLAs, and escalations
• Contributes to continuous improvement through data and feedback loops, embracing rapidly evolving ways of working within established frameworks and practices
• Implementation experience with Oracle NetSuite ERP as well as other Oracle NetSuite applications, and a solid understanding of integration, data migration, customization, and related ERP implementation principles; SuiteScript/SuiteTalk/REST and middleware/iPaaS coordination experience a plus
• Experience delivering analytics programs with NetSuite Analytics Warehouse (or comparable data warehouse/BI), including data pipelines, modeling, security/roles, and dashboard delivery a plus
• Formal Project Management methodology training with significant practical use; certifications such as Project Management Professional (PMP) are a plus
• 8–10+ years of cumulative relevant experience, including 4+ years of NetSuite ERP project/program management; domain exposure to Business Services, such as Consulting and ITVARs, preferred
• Willingness to travel 25 - 50% depending on the business need and requirement