Customer Service Specialist

Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. The Customer Service Specialist will resolve issues and provide high-quality customer service, ensuring client satisfaction and supporting the success of the Legal division.

Responsibilities:

• Provide timely, accurate and value-adding customer service to clients through voice and non-voice channels
• Be accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
• Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
• Use analysis along with policies and procedures to resolve customer issues
• Assist with department projects as needed
• Perform other related duties as identified or assigned

Requirements:

• Customer service experience required, preferably in a call center environment
• Professional attitude and strong service orientation
• Effective analytical and decision-making skills
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
• Strong organizational, problem solving, and time management skills
• Working knowledge of computer systems, including but not limited to Microsoft Office products
• High school diploma required
• Bachelor's degree preferred