Customer Service Specialist

Thomson Reuters is a global provider of trusted content and technology. The Customer Service Specialist resolves issues using complex information systems and ensures customer satisfaction while maintaining the success of the Thomson Reuters Legal division.

Responsibilities:

• Provide timely, accurate and value-adding customer service to clients through voice and non-voice channels
• Be accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
• Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
• Use analysis along with policies and procedures to resolve customer issues
• Assist with department projects as needed
• Perform other related duties as identified or assigned

Requirements:

• Customer service experience required, preferably in a call center environment
• Professional attitude and strong service orientation
• Effective analytical and decision-making skills
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
• Strong organizational, problem solving, and time management skills
• Working knowledge of computer systems, including but not limited to Microsoft Office products
• High school diploma required
• Bachelor's degree preferred