Pharmacy Business Analyst

CareTria is a company that supports pharmacy operations, and they are seeking a Pharmacy Business Analyst to enhance business systems and operational workflows. This role involves collaborating with various teams to gather and analyze data, develop requirements, and implement solutions that improve patient access and service quality.

Responsibilities:

• Partner with pharmacy leadership, operations, clinical, compliance, patient services, and technology stakeholders to understand workflows, business needs, and regulatory requirements
• Document current state and future state pharmacy processes, system workflows, data flows, and operational dependencies
• Translate business needs into clear requirements, functional specifications, process maps, data definitions, and reporting requirements aligned to CareTria standards
• Develop and present alternative solution options with clear trade-offs related to compliance, scalability, cost, and operational impact
• Ensure solutions align with applicable pharmacy regulations, privacy requirements, accreditation standards, and internal policies
• Facilitate review and approval of documented requirements with stakeholders
• Lead working sessions and design reviews to improve pharmacy operations, patient experience, and information flow
• Identify, analyze, and resolve issues across existing or in development pharmacy systems and workflows
• Evaluate system effectiveness and operational performance, recommending enhancements and risk mitigation strategies
• Review requirements with technical and operational partners, addressing questions and clarifying intent
• Participate in solution design sessions to ensure alignment with pharmacy workflows and end user needs
• Monitor progress during build and configuration phases to ensure adherence to approved requirements
• Act as a liaison between pharmacy operations, compliance, and technical teams throughout implementation
• Identify and manage issues, risks, and dependencies during solution development
• Support development of test plans, test cases, and validation scenarios tied directly to documented requirements
• Participate in unit testing, system testing, and user acceptance testing for pharmacy systems and reporting tools
• Validate that solutions meet operational, regulatory, and reporting requirements prior to deployment
• Participate in defect triage and resolution discussions, distinguishing between defects, enhancements, and scope changes
• Support planning, design, deployment, and post implementation stabilization of pharmacy solutions
• Provide ongoing analytical and reporting support to pharmacy leadership and operational teams
• Identify opportunities to improve efficiency, compliance, scalability, and financial performance
• Conduct research on systems, tools, and best practices to support informed recommendations

Requirements:

• Bachelor's degree in information technology, Business Administration, Health-care Management, or a related field
• 5 or more years of relevant experience in pharmacy, healthcare, life sciences, or regulated service operations
• Experience as a business or operations analyst, preferably in healthcare, pharmacy, or regulated environments
• Experience supporting senior leaders in high accountability environments
• Strong knowledge of pharmacy operations, health-care regulations (e.g., HIPAA), and pharmacy software systems (e.g., pharmacy management systems, electronic health records)
• Advanced expertise in Microsoft Excel, including complex formulas, pivot tables, Power Query, data modeling, and automation
• Strong working knowledge of Microsoft Access, including database design, queries, relationships, and data integrity management
• Advanced experience with data visualization and analytics platforms, including Tableau
• Advanced experience with Microsoft Power BI, including data modeling, DAX, dashboard development, and performance optimization
• Ability to integrate data from multiple source systems and translate complex datasets into clear, executive ready insights
• Experience building standardized operational, financial, and compliance dashboards for leadership and client facing use
• Strong analytical skills with the ability to understand complex systems and work-flows
• Proven experience in system implementation, integration, and process improvement
• Ability to translate business needs into technical requirements and vice versa
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical teams and non-technical stakeholders
• Familiarity with health-care technologies, including pharmacy management systems, electronic prescribing, and pharmacy dispensing systems
• Proficiency with data analysis tools, SQL to review / extract data, reporting platforms, and database management systems
• Knowledge of project management methodologies and tools
• Familiarity with Healthcare / Pharmacy related applications for CRM system (Salesforce) a plus
• Certified Scrum-Master (CSM) or Certified Scrum Product Owner (CSPO) certifications a plus