Manage day-to-day communication with our clients and collaborate with internal teams as needed to process client requests
Build relationships with our clients to ensure NetVendor is providing the right support to retain clients
Maintain and grow client relationships while ensuring their needs are met effectively
Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations
Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes
Work closely with other departments to gather information and ensure projects are delivered successfully
Analyze reports to pinpoint factors contributing to low compliance, with the objective of enhancing overall compliance rates
Additional responsibilities as assigned

Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
Basic level of experience with email and chat technologies
Solutions oriented with strong and creative critical thinking skills
Able to troubleshoot, problem solve, make logical decisions, and set priorities
Able to work effectively under pressure
Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
Strong written and verbal communication skills
Strong presentation skills, critical thinking skills, and the ability to work independently
Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
High School diploma or GED
1-2 years of Customer Service experience

Customer Support Manager

Key skills